Full Time Agent, Cargo Services - Aruba AUA

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Under the Cargo Regional Managers direction with strong ties to local leadership, supports overall local cargo operation, processes, and performance.

What you'll do

• Serves as a liaison between authorities, airport, customers, and American Airlines
• Works with Regional Manager and local leadership to resolve local operating problems 
• Verifies all shipment’s documentation to ensure accuracy and inputs required data into the system
• Manifests and plans shipments for the appropriate flights
• Notifies customers upon shipment arrivals within the allotted timeframe
• Assists with COMAT/AOG shipments as needed
• Completes required training on a timely fashion
• Responds to emails and other types of communications professionally and on a timely manner
• Some travel required for USA or other MCLA stations
• Ensures adherence to company and local authorities’ policies and procedures
• Monitors stations safety, rules, and regulations compliances
• Monitors ULDs proper handling and movement as needed
• Assists on monitoring and following up on stations’ performances and assists on their coding
• Monitors stations’ self-audits and scale calibrations to ensure compliance

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Ability to communicate effectively with employees from all departments and levels in English and in Spanish
• Ability to work with minimal supervision and uphold a professional demeanor
• Ability to manage multiple duties efficiently and effectively
• Effective time management skills and motivated self-starter 
• Proficient with Microsoft Office software such as Excel, Word, Outlook, Power Point, Teams and WebEx
• Ability to workdays/evenings/weekends that may include holidays
• Valid Passport and visa to travel to the USA and Internationally

Preferred Qualifications- Education & Prior Job Experience

• Proficient in American Airlines iCargo system
• In-depth knowledge of and proficiency in all aspects of cargo customer service
• Bachelor’s degree or equivalent airline/cargo services experience

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health benefits to help you stay well. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.