What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Housekeeping Coordinator plays a central role in ensuring the smooth execution of daily housekeeping operations across guest rooms, public areas, and back-of-house spaces. Additionally, the housekeeping coordinator will provide support with administrative tasks. This position supports a high-performing and diverse team by coordinating room attendant assignments, monitoring quality standards, and facilitating communication between departments. Complete housekeeping coordinator check list and support housekeeping managers.
What will I be doing?
As a Housekeeping Coordinator, you serve as the department’s central coordination point—aligning room status, communications, and records. Ensure brand standards, timely follow-ups, and accuracy across all systems.
· Conduct daily room attendant assignments within the standard guidelines.
· Check daily out order rooms, no shows, relocated guests and pre-registered guests.
· Coordinate with front office to ensure timely readiness of crew rooms and room changes.
· Coordinate with front office to ensure timely readiness of rooms for check-in, communicating any special requests or VIP accommodations as needed.
· Coordinate all special guestroom projects and requests with front office and engineering.
· Dispatch work orders and follow up on completion with relevant departments. (HotSos)
· Maintain accurate records of room inspections, staff assignments, and service requests.
· Utilize hotel management software (ONQ) to check guest preferences, special requests and availability, while adhering to Hilton Aruba's standards and policies.
· Coordinate with housekeeping supervisors to insure smooth and efficient operation during the assigned shift.
· Communicates effectively both verbally and in writing to provide clear direction to the front desk and engineering team.
· Responsible for the preparation of bi-weekly payroll timesheets for the housekeeping department.
· Assist in preparing and submitting the lease labor’s time sheets bi-weekly for accurate payroll processing.
· Coordinate with housekeeping managers and Public Area Lead supervisor inventory procedures to ensure accurate and efficient ordering.
· Responsible for planning and procuring all required items from both local and international suppliers.
· Maintain and manage the monthly housekeeping expense report to ensure accurate budget projections.
Team Support & Training
Provide guidance and feedback to housekeeping staff to ensure performance meets brand standards
Assist with coaching and corrective action, when necessary, in alignment with company policies
· Respond promptly and professionally to guest inquiries and service requests.
· Promote a hospitable atmosphere and uphold Hilton values in all interactions.
EOE/AA/Disabled/Veterans