Director of Operations - Aruba

Director of Operations - Aruba

Are you someone who likes making others smile? Would you enjoy taking part in making a family's vacation experience extraordinary? If so, you are the type of person we are looking for! As our Director of Operations we count on you to make sure that every guest has an extraordinary hospitality experience.

Our mission

We create everlasting memories through extraordinary hospitality ♡

Our values

These are not just a bullet point list of good thoughts, these values are the core of our company and we live them out each and every day.

• We love our guests, our owners, our partners, and our teammates and we make sure they love us too.
• We love what we do and we do what we love.
• We love to do things differently, always finding a better way.
• We love promise keepers; we do what we say!
• We love doing the right thing, even when no one is watching.
• We love to keep things personal, simple and fun.
• And we love coffee and cake!

Who is Casiola?

Casiola is a fast growing, full-service short term rental management company that manages 500+ vacation homes in multiple destiantions including Aruba, Miami, Tampa Bay and Orlando. Our homes range from 1 bedroom condos to 15+ bedroom villas with a pool. Our goal is to manage 750+ vacation homes by the end of 2025.

Job Description

The Director of Operations will be responsible for providing exceptional service to every guest, while simultaneously developing and training our team members and maximizing company profitability. Extensive background in Front Office, Housekeeping, Property Care and Maintenance with a demonstrated record of success is required.

Responsibilities

The Director of Operations reports directly to the General Manager and will ensure that all our vacation homes are safe, clean and well maintained. You will be fully responsible for our 4 main operations departments: Housekeeping, Laundry, Property Care & Maintenance. You also work closely together with our Guest & Owner Relations teams.

Other responsibilities include:

• Develop, implement and monitor a plan to improve our business operations with measurable monthly, quarterly and yearly goals;
• Assess and review customer satisfaction and develop service recovery processes;
• Develop, implement and monitor our Casiola Standard Operating Procedures (SOP), Standard Property Appearance (SPA) and other policies and house rules;
• Identify, monitor and incentivize goals and KPI's for each department and staff member;
• Manage all aspects of safety programs, including training, reporting, and incentives and respond to emergency situations;
• Conduct coaching, training and motivation of department managers and staff members;
• Manage an operations budget and maintain appropriate staff levels;
• Conduct regular (pre-shift) meetings;
• Monitor purchases & inventory and minimize loss;
• Negotiate and maintain cost effective business relationships with quality vendors and suppliers.

Please note that this job description is not an exclusive or exhaustive list of all functions that an Director of Operations may be asked to perform.

Qualifications

• At least 5 years of upper-level management experience in hospitality (vacation rentals or hotel operations).
• Bachelor's degree or equivalent.
• Excellent communication skills.
• Ability to encourage, lead and manage a team by example.
• High level of creativity, enthusiasm and flexibility!
• Strong computer skills, including Google Workspace.
• Must possess excellent interpersonal skills, both internally and externally.
• Ability to convert vision into specific and tangible actions.
• Well organized and detail oriented.
• Perform well in stressful high pressure situations.
• Analytical and able to identify strengths, weaknesses, opportunities and threats based on operational and financial data.
• Must have a valid driver's license.
• Fluent in English. Basic knowledge of Spanish is required.
• Work permit: Required
• Work location: Onsite

What's in it for you?

• Job Type: Full-time and will include weekends and holidays
• Salary: Awg. 120.000,00 - Awg.190.000,00 per year (including bonus)
• up to 27 vacation days per year depending on the length of employment

Casiola offers a modern fast paced work environment, with lots of opportunity, competitive salary, paid time off, team events, an amazing workplace and discounts on vacation rentals.

Please take a few minutes to complete the assessment which you will receive by email immediately following submission of this application. Only candidates who complete this assessment will be considered for this opportunity