Owner Relations Manager (Aruba)

Job Ad Title: Owner Relations Manager

Are you someone who likes making others smile? Would you enjoy taking part in making a family's vacation experience extraordinary? If so, you are the type of person we are looking for! As our Owner Relations Manager we count on you to make sure that every guest has an extraordinary hospitality experience.

Our mission

We create everlasting memories through extraordinary hospitality

Our values

These are not just a bullet point list of good thoughts, these values are the core of our company and we live them out each and every day.

• We love our guests, our owners, our partners, and our teammates and we make sure they love us too.
• We love what we do and we do what we love.
• We love to do things differently, always finding a better way.
• We love promise keepers; we do what we say!
• We love doing the right thing, even when no one is watching.
• We love to keep things personal, simple and fun.
• And we love coffee and cake!

Who is Casiola?

Casiola is a fast growing, full-service vacation rental / short term rental management company that manages 500+ vacation homes in multiple destinations including 150+ vacation homes in Aruba. Our homes range from 2 bedroom condos to 15+ bedroom villas with a pool.

What you will bring to the table:

• High school diploma or equivalent required. College education or relevant experience in hospitality, property management, or customer service preferred. We're looking for individuals who have demonstrated the ability to think critically, learn independently, and follow through on responsibilities - whether through formal education or hands-on experience.
• 1-3 years of reservations and customer/guest service experience
• Must have a valid driver's license
• Must speak and write Fluent English
• Bilingual (English/Spanish) communication skills are a must.
• Must be a great communicator, self-starter, go-getter and think outside the box
• Must be comfortable with technology to include working with G Suite
• Must be able to work in a very fast-paced and deadline-driven environment
• Detailed and organized
• Flexibility: This is hospitality so we do work days, nights, weekends, rotating holidays, and rotating on-call shifts.

What you will be doing for Casiola:

• Communication is the key to success
• Help create a seamless transition of a new property into our program to include structured communication with owner during the process
• Take the lead in managing the onboarding of a home into our program
• Walk and inspect owner arrivals as needed
• Monitor property performance by working closely with Revenue Manager and Director of Operations
• Working with owners to help improve homes marketability
• Constant communication with Casiola team regarding work in an owners home
• Meet with owners when in they are in town
• Respond to owner emails/calls/texts in a very timely manner
• Maintain accurate records/files for each owner
• Reconcile monthly owner statements

What's in it for you?

• Job Type: Full-time
• Salary: AWG. 50,000- AWG.65,000 DOE
• Language: English and Spanish (Required)
• Work authorization: Aruba working permit (Required)
• Work location: On site
• Pay Frequency: Monthly

The Owner Relations Manager that we hire must be a self-motivated professional able to work in a high paced environment. In addition, the Owner Relations Manager must have a positive attitude and a strong desire to be part of a growing team. We are looking to add customer service-minded professionals to the Casiola family so if this sounds like you please apply today

Thank you for your interest. At this time, all applicants will be required to take an assessment in order to be considered for this role. We will not consider a candidate unless they have taken the assessment.